At Outdoor Adventure Shop, we’re committed to getting your gear to you efficiently and ensuring you’re completely satisfied with your purchase. Whether you’re preparing for a backcountry trek or gearing up for a family camping trip, our shipping and return policies are designed with adventurers in mind.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two shipping methods to get your gear trail-ready:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipping
    • Includes tracking and insurance
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipping
    • Basic tracking included
Note for International Adventurers: We ship worldwide (excluding some Asian and remote regions). Customs fees may apply and are the responsibility of the customer.

Our Return Promise

We stand by our gear as steadfastly as you rely on it in the wilderness. If your equipment doesn’t meet expectations, our hassle-free return process ensures you’re back on the trail with the right gear quickly.

Return Policy Details

  • Return Window: 15 days from delivery date
  • Condition Requirements:
    • Original condition with tags attached
    • Unused and free of odors (no campfire smoke or trail dust)
    • Original packaging (tent poles folded properly, sleeping bags uncompressed)

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Helmets & Protective Gear (once removed from packaging)
  • Hiking Base Layers (worn next to skin)
  • Dog Gear (custom-fitted items)
  • Any item showing signs of use or missing tags

How to Return Your Gear

Follow these steps like you would a well-marked trail:

Step 1: Initiate Your Return

Contact our Adventure Support Team within 15 days of delivery:

Use this template to expedite your request:

Subject: Return Request – Order #[Your Order Number]

Dear Outdoor Adventure Shop Team,

I would like to return/exchange the following item(s) from my order #[Your Order Number]:

Product Name: [Product Name]
Reason for Return: [Reason – e.g., Size, Defect, Wrong Item]
Preferred Resolution: [Refund or Exchange for…]

I confirm the item(s) are unused and in original packaging.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Package Your Return

Once approved, repackage items securely using original packaging when possible. Include:

  • Completed return form (we’ll email this)
  • Original receipt or order confirmation

Step 3: Ship Your Return

Choose your return shipping method:

  • Prepaid Label (Recommended): We’ll email a return label for $8.50 (deducted from your refund)
  • Self-Arranged Shipping: Ship to:
    Outdoor Adventure Shop Returns
    312 Westhill Avenue
    Inverness, US 34452

Refund Information

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Timeline:
    • Credit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing
Note: Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

Need a different size or color?

  • Follow the return process above
  • Clearly state your exchange preference in your return request
  • We’ll ship the replacement once we receive your return (standard shipping rates apply)

For faster service, place a new order and return the original separately.

Damaged or Defective Items

If your gear arrives damaged or defective:

  • Contact us immediately with photos of the damage
  • We’ll arrange a free return and expedited replacement
  • No need to wait for return processing – we’ll ship your replacement right away

International Returns

For adventurers outside the U.S. (excluding some Asian/remote regions):

  • Return shipping costs are the customer’s responsibility
  • Include all customs documentation for “Returned Goods”
  • Allow 4-6 weeks for full processing

Questions? Our Trail Guides Are Here to Help

Contact our Adventure Support Team for any shipping or return questions:

We want every Outdoor Adventure Shop purchase to be as reliable as your favorite hiking boots. Happy trails!

The Outdoor Adventure Shop Team